Refund policy

At Solaire by Zero, every piece is handmade with love and quality-checked before dispatch. As a small business, we keep our policy simple and fair.

🔁 Returns
Because our jewellery is delicate, handmade, and hygiene-sensitive, we do not accept returns.

🔄 Exchanges
We offer exchanges only if:

• The product arrived damaged or defective, or
• You received the wrong item.

To be eligible:

• Contact us within 48 hours of delivery.
• Share clear photos and, ideally, an unboxing video.
• The item must be unused, in original packaging, with proof of purchase.
• Approval is subject to verification once we receive the item.

Return shipping: For damaged, defective, or wrong items, Solaire by Zero covers the return shipping cost.

If your replacement is out of stock: We'll issue a store credit note for the full value of your item, valid for 6 months from the date of issue and usable on any future order. If you'd prefer not to take store credit, we'll gladly issue a refund to your original payment method (or by bank/UPI transfer for COD orders) within 5-7 business days of approval.

How to request an exchange
📧 solairebyzero@gmail.com
📲 +91 8850294174 (WhatsApp only)
Our team will guide you through the next steps.

❌ Not eligible for exchange

• Customised orders
• Minor variations in handmade pieces (tiny differences in shape, bead placement, or finish are part of their charm, not defects)
• Change of mind, or products bought on sale, unless they arrive damaged or wrong.